This policy applies to catering bookings and advance payments made to Aartgrills Express, including payments processed through Razorpay.
1. Cancellation by the Customer
- More than 7 days before the event: Eligible for a refund of the advance payment after deducting any non-recoverable costs already incurred (if any), subject to written confirmation.
- 3 to 7 days before the event: 50% of the advance payment may be retained as a cancellation fee; the remaining eligible amount may be refunded.
- Less than 72 hours before the event: Advance payments are generally non-refundable because staffing, procurement, and logistics have already been committed.
2. Rescheduling
You may request to reschedule your event date subject to our availability. If rescheduling is accepted, your advance may be adjusted toward the new date. Additional charges may apply if costs change.
3. Cancellation by Aartgrills Express
If we are unable to fulfil a confirmed booking due to circumstances within our control, you will be offered either a full refund of amounts paid for the unfulfilled service or an alternate date, at your preference.
4. Refund Eligibility
Refunds are eligible when:
- Cancellation is requested within the timelines above and confirmed by us in writing (email), or
- We cancel the service and you choose a refund, or
- A duplicate/erroneous payment was made and verified by us
Refunds are not typically provided for completed services, no-shows, or last-minute guest-count reductions after procurement has begun, unless otherwise agreed in writing.
5. Refund Timeline
Once a refund is approved, it will be initiated within 5–7 business days. The amount is returned to the original payment method. Your bank or payment provider may take additional time to reflect the credit in your account.
6. How to Request a Cancellation or Refund
Email Admin@aartgrillexpress.com or call +91 84276 33005 with your booking name, event date, and payment reference. We will confirm eligibility and next steps.
7. Business Details
- Business name: Aartgrills Express
- Address: Sukhmani Platinum Square, Canal Road, S City Rd, Ludhiana, Punjab 141001
- Email: Admin@aartgrillexpress.com
- Phone: +91 84276 33005