Aartgrills Express (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect and use personal information when you visit our website, enquire about catering, or book our live-counter services.
1. Information We Collect
We may collect the following information when you contact us or submit an enquiry:
- Name, phone number, and email address
- Event details such as date, venue, city, and guest count
- Any message or preferences you share with us
- Basic technical data such as browser type and pages visited (if analytics are enabled)
2. How We Use Your Information
- To respond to enquiries and prepare catering proposals
- To confirm bookings, menus, logistics, and payments
- To communicate service updates related to your event
- To improve our website and customer experience
- To comply with applicable legal or accounting requirements
3. Payments
Online payments may be processed through secure third-party payment gateways such as Razorpay. We do not store your complete card or UPI credentials on our servers. Payment providers process transaction data under their own privacy and security policies.
4. Sharing of Information
We do not sell your personal information. We may share limited data with:
- Payment processors to complete transactions
- Service partners required to deliver your catering (for example, venue coordinators), only as needed
- Authorities when required by law
5. Data Retention & Security
We retain enquiry and booking information only as long as needed for business, legal, and accounting purposes. We take reasonable administrative and technical measures to protect your data from unauthorised access or misuse.
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe.
7. Contact
For privacy-related requests, contact:
- Business: Aartgrills Express
- Email: Admin@aartgrillexpress.com
- Phone: +91 84276 33005
- Address: Sukhmani Platinum Square, Canal Road, S City Rd, Ludhiana, Punjab 141001